Privacy Notice – Southern Colorado Veterinary Internal Medicine and Oncology

Southern Colorado Veterinary Internal Medicine and Oncology respects your privacy and is committed to protecting your personal information. We collect and use information only as needed to provide veterinary care, communicate with you about your pet, and support our services.

If you choose to receive text messages from us, your mobile number and consent will never be shared with third parties for marketing purposes. You may opt out of text messages at any time.

Privacy Policy

Southern Colorado Veterinary Internal Medicine and Oncology

Southern Colorado Veterinary Internal Medicine and Oncology (“SCVIM,” “we,” “our,” or “us”) respects your privacy and is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our practice.

This policy follows the privacy standards of our parent organization, Ethos Veterinary Health.

Information We Collect

We may collect personal information such as:

Your name, address, email address, and phone number
Information about your pet(s), including medical records
Appointment, billing, and payment information
Communications with our team (phone, email, or text)
Employment-related information if you apply for a position with us

How We Use Your Information

Your information is used to:

Provide veterinary medical care and related services
Schedule appointments and communicate about your pet’s care
Send reminders, updates, and follow-up information
Process payments and manage accounts
Meet legal and regulatory requirements
Improve our services and client experience

Text Messaging (SMS) Communications

SMS Privacy

We may offer SMS text messaging as a convenient way to communicate with you.

No mobile opt-in data, phone numbers, or SMS consent information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are excluded from any information sharing.

SMS Terms & Conditions

By opting in to receive text messages from Southern Colorado Veterinary Internal Medicine and Oncology, you agree to the following:

Message Purpose
You may receive messages related to appointment reminders, scheduled services, follow-up care, and general customer service.
Opting Out
You may opt out at any time by texting STOP to the number you received messages from. You will receive a confirmation message and no further texts will be sent unless you opt back in.
To rejoin, text START.
Help
If you need assistance, text HELP for support or instructions.
Message & Data Rates
Message and data rates may apply. Message frequency may vary. Please contact your wireless provider for details.
Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.

Sharing of Information

We share personal information only as necessary to:

Provide medical care and coordinate services
Work with laboratories, specialists, or referral partners
Process payments or insurance-related requests
Comply with legal obligations

We do not sell personal information.

Your Privacy Rights

Privacy rights may vary by state. Depending on your location, you may have the right to request access to, correction of, or deletion of certain personal information.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and take effect as of the updated data.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Southern Colorado Veterinary Internal Medicine and Oncology
Colorado Springs, CO

719-272-4004